This Refund Policy explains when DOMERA LLC (“Domera”, “we”, “us”) refunds payments for the Domera clipping service. It restates section 7 of our Terms of Service, which govern if the two ever differ.
1. First-Month Guarantee
If you’re not satisfied with the Service, you can ask for a refund of the subscription fee you paid for your first billing month, plus the tax on it, within 30 days after your initial subscription payment.
- 30 days from your first payment. After those 30 days the guarantee is no longer available, whether or not a clip has been published, and whatever the reason no clip has been published.
- Automatic posting. The first-month guarantee applies only to subscriptions that use automatic posting continuously for the first 30 days after the initial payment. Changing clip delivery to approval or download-only during that period ends guarantee eligibility permanently, even if you switch back. The dashboard asks you to confirm before it makes that change. Your choice of how new videos come in (automatic, approve each video, or manual upload) doesn’t affect the guarantee.
- Once per creator. A person, connected posting account, or payment method that has already received a guarantee refund can’t receive another one, including through a new account.
- Previously used accounts and details. The guarantee is unavailable for your subscription if the payment card, your email (ignoring “+” suffixes and, for Gmail, dots), your Google sign-in, a channel handle you saved, or any posting account connected to your subscription matches another Domera account that previously used the guarantee or had a paid subscription, even if your other details are new. Your subscription and billing continue; only the guarantee is unavailable. If a legitimate account transfer, a shared channel or a shared business payment method causes a wrong match, contact us and a person will review it.
- Not a free trial. Your subscription keeps renewing monthly until you cancel.
2. If your first clip hasn’t been delivered by your second billing date
Separately from the guarantee: if your second billing period renews before your first clip is delivered, and the delay was caused by Domera (such as our processing delays, system failures, or failures of providers working for us), we’ll refund that renewal on request.
A clip is delivered when it is posted to your account or, if you chose download only, made available for you to download.
If the delay was caused by circumstances within your control, the renewal is charged as normal and isn’t refundable. Examples include not connecting a posting account, revoking or disconnecting access, providing no eligible source videos, uploading none while manual upload is on, skipping, not approving or letting expire detected videos, not approving finished clips when you chose to approve each post, reaching your plan’s hours with extra hours turned off, unresolved payment issues, or restrictions a platform places on your account. We’ll tell you which applies when you ask.
3. How to request a refund
Send a billing support request from the dashboard (Help, then Contact support), or email support@domera.app from the email address on your account. Say whether you’re asking under the First-Month Guarantee or for a second-month renewal. You don’t have to give a reason, though it helps us improve. If you also want to cancel, say so or use the cancellation control.
4. What is not refunded
- Later months. Apart from the two refunds above, fees for a billing period you’ve already paid for aren’t refunded, including partial periods. When you cancel, you keep the service until the end of the period you’ve paid for, and you aren’t billed again.
- Unused hours. Hours you didn’t use don’t carry over and aren’t credited.
- Extra hours. The guarantee covers your first month’s subscription fee. Charges for extra hours you chose to use beyond your plan aren’t included.
If we end your subscription. If we end your subscription without cause, we’ll refund the unused part of the period you’ve paid for.
5. Timing
Approved refunds go back to the payment method you paid with, through our payment processor, Stripe. Most banks show the refund within 5 to 10 business days of when we issue it. It appears in Settings > Billing > Invoices once issued.
6. Cancelling
You can cancel at any time in Settings > Billing > Manage subscription > Cancel subscription, and undo it any time before the period ends. Cancelling doesn’t refund the current period on its own. If you’re still within the First-Month Guarantee, request the refund as well. Clips already published stay on your accounts unless you remove them.
Nothing in this policy limits any refund rights you have under applicable law.
7. Contact
DOMERA LLC
support@domera.app